Who We Are (Data Controller)

The controller for personal data processed through this website is InnoFam. If you have privacy questions, you can contact us by email or phone using the details listed below.

Data We Collect

Depending on how you use the website, we may process:

• Contact form data: full name, email address, and message content.
• Optional data you choose to provide in your message body.
• Language preference cookie used to remember your selected website language.
• Usage analytics events collected through our analytics tools.

How and Why We Use Data (Legal Bases)

We process personal data only for specific purposes and legal bases:

• To respond to your inquiries or project requests (legitimate interest and, where applicable, pre-contractual steps).
• To operate, secure, and improve our website and service quality (legitimate interest).
• To store your selected language for usability (strictly necessary functionality).
• To measure aggregate website performance and traffic through analytics (legitimate interest, subject to applicable local requirements).

Cookies and Similar Technologies

We use limited cookies and similar tools. A language preference cookie stores your language choice so pages open in your selected language. We also use analytics tools for aggregated website usage insights.

Sharing and Processors

We do not sell personal data. We may share data with service providers acting on our behalf, including website hosting/analytics providers and email infrastructure providers, only as needed to deliver and maintain our services. We may also disclose data when legally required.

Data Retention

We keep personal data only as long as necessary for the stated purposes. Contact requests are typically retained for up to 24 months unless a longer period is required to handle an ongoing business relationship, legal obligation, or dispute.

International Data Transfers

Some service providers may process data outside your country. When cross-border transfers occur, we apply appropriate safeguards required by applicable law.

Data Security

We implement technical and organizational safeguards intended to protect personal data against unauthorized access, disclosure, alteration, and loss. No internet transmission or storage system is completely secure, but we continuously work to improve protection.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability where applicable. You may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be published on this page with a revised effective date.

Contact Us

For privacy requests or questions, contact us at:

• Email: contact@innofam.io
• Phone: (+49) 176 8061 8810
• Phone: (+216) 24 876 202